Dungeon Innovations is a software and systems engineering company. We build software and develop systems for the modern city and community living.

Privacy and information security for our users is of utmost importance for Dungeon Innovations. This Privacy Policy covers how we collect, use, store and transfer the information that our users provide to us.

Installing, using and registering to our applications and services signifies that you accept the contents and changes stated in this Privacy Policy.

If you have any inquiries, feel free to contact us at [email protected].

01: Collection And Use Of Personal Information

Personal information refers to the information provided to us that helps us identify an account. These information are only collected for applications that require user login and user account management such as Vertex. Standalone apps by Dungeon Innovations do not collect personal information from its users.

  1.1: What Personal Information We Collect

• Username, password, email address, unit number provided to register for Dweller account

• Company name, property name, address, phone number, email address, contact person name for Admin account

• User content that is sent or posted using our Services. This may include the following:

- Asset Information

- Service Request Information

- Notifications

- Memorandums

- Billing Information

  1.2: How We Use Your Personal Information

• Delivering our services and content.

• Data sciences and analytics.

• Reports and product improvements.

02: Collection And Use Of Non-Personal Information

Non-Personal information pertains to information that does not provide direct association with an account. This may include the following:

• Geographical location

• Log information of transactions

• Device name

03: Cookies And Other Technologies

Cookies are used for our web-based applications (e.g. Vertex Community Web). We are utilizing cookies primarily as communication token between client applications and the server API.

04: Disclosure To Third Parties

We employ third party services to help us provide better service to our users. As of writing this Privacy Policy, Dungeon Innovations uses AWS for some of its back-end processes especially in the storage and retrieval of data.

05: Protection Of Personal Information

We take several steps to ensure the privacy and integrity of our users’ personal information. Personal information provided to us are for private use and only accessed by authorized personnel. The following are implemented to ensure protection of personal information:

• Data encryption

• Tokens

• Secure Sockets Layer (SSL)

This applies only to applications that collect personal information. Standalone apps do not store and collect personal information from the users.

06: Integrity And Retention Of Personal Information

This section applies to Vertex users. Dungeon Innovations will retain and protect the user’s personal information as long as he / she is an active subscriber of Vertex.

07: Access To Personal Information

Vertex users can access their personal information by logging in to their account and viewing their account details. If the user wants to change or update certain account information, he / she may do so by contacting their building / property administrator or Dungeon Innovations at [email protected].

08: Location-Based Services

When you enable our location-based services, we collect the geographical location of the user’s device. The location data is collected anonymously and does not personally identify a user.


If you have any questions or concerns, feel free to contact us at [email protected].

Dungeon Innovations

49 Annapolis St. Greenhills

San Juan City, NCR

Philippines 1500

+ 63 920 292 8888

+ 63 2 744 0320

Last Updated: 2014 February 18